General

  1. Where is Cotton Rose located?

We run factory here in Thailand. All our products are hand cut and hand-stitched, totally hand made.

Shipping

  1. Do you deliver to my country? And How long will it take to get my order?

    • We ship worldwide. Item ships in 3-5 business days!
    • When you spend $100 or more shipping is absolutely free with recorded delivery.
    • We recommend using recorded delivery as that way you can track the progress of your item, offering more security. Please be aware that shipments to the UAE are often returned to us undelivered.
  1. How long will it take to get my order?
Delivery: 10-20 days (ships out within 3-5 business days)
Recommend: US customer can purchase from www.amazon.com/shops/cottonroseboho with free shipping in 3 days.
    • Shipping Times to USA and Canada is 14 - 21 Business days.
    • Shipping Times to Europe and UK is 12 - 20 Business days.
    • Shipping Times to Australia and New Zealand is 12 - 20 Business days.
    • Shipping Times to Asia is 8 - 15 Business days.
    • Shipping Times to South America and Africa is 18 - 25 Business days.
    • Business days is not included Sat, Sun And Holiday Please understand
  1. Sales taxes & duties

When you purchase an item from us for delivery, your order may be subject to local import duties and taxes which are levied once the package reaches your delivery country. Unfortunately we have no control over these charges and cannot advise what they may be. Customs policies vary widely from country to country, so for further information we advise you to contact your local customs office. You will be liable for all import duties, customs and taxes levied by your country your order is being shipped to. These will be due at the point of, or after delivery. We are not liable for these charges, and they unfortunately can not be reimbursed or refunded by Cotton Rose Boho.
If you abandon your order, we will not re-ship it for free.
Additionally, please note that when ordering from cottonroseboho.com, you are considered to be the 'Importer of Record' and as a result you must comply with all laws and regulations of the country into which you are receiving the goods.

Important Tracking Information

  1. How do I stay updated about my order tracking?

If you chose the Recorded Delivery option, you should have received a Tracking Number in your Shipping Confirmation Email. Please go to http://track.thailandpost.co.th/tracking/default.aspx to check the progress of your package. If your package is being sent to the US, you can also track the progress at usps.com/tracking/welcome.htm 

Payment Details
  1. What types of payment do you accept?

We accept only Paypal.

Orders
  1. When will I receive my order?
We process and post orders within 3-5 business days, and generally, it takes between 10-25 days to reach most destinations from Thailand with Standard and Recorded delivery. Occasionally pants can take a little longer than this to arrive but this is not common, and most parcels arrive before 18 days. If using EMS Express your package will arrive after 5-10 days. Shipments with Recorded and EMS delivery will require a signature on delivery.
  1. I ordered something, but want to cancel
Once an order is purchased, it is automatically sent to our processing hub for dispatch.
Please select carefully before placing an order.
You can read more about our Returns & Refunds.
  1. How can I be sure my items will fit?
Be sure to check out our Sizes & Fitting Guide for our Harem Pants. They have an elasticated waist and ankles meaning they are one size fits most from sizes between XS-L! They are going to fit you like a dream, and if they don't you may return them.
  1. What is your return policy?
Whilst we're very confident that you are going to love your purchase from us, we understand that sometimes things just don't work out. We're not going to force you to keep an item you don't want.
So, if for whatever reason you'd like to return your item, please contact us at sales@cottonroseboho.com and then once we receive the pants back in as new
a condition we will refund you straight away, minus shipping costs.
  1. If you receive a damaged item
If you receive a damaged items, please let us know straight away and we will replace it for you. You can email us at sales@cottonroseboho.com
  1. My order arrived, but the items were wrong
  • Please email us at sales@cottonroseboho.com with a photo of your items and the order number.
  • If we’re at fault, we’ll send you out the correct items at our cost.
  • You can read more about our Returns & Refunds.
  1. My order arrived and I need to change the color or size
Please contact us at sales@cottonroseboho.com and provide us with your order number.
You can send us your item back and we will send you a new item with the updated color or size.
    • Postage costs will be at your expense.
    • You can read more about our Returns & Refunds.
  1. How does the Satisfaction Guarantee work?

If youre not happy for any reason, send us an email at sales@cottonroseboho.com and provide your order number. If you post us back your items, well send you a replacement free of charge.

    • Postage costs will be at your expense.
    • You can read more about our Returns & Refunds.

General Enquiries

  1. Do you offer wholesale products?
Yes, we offer pants for wholesale. If you'd like to make money by selling our products in your establishment, please email us today at sales@cottonroseboho.com.
    • Postage costs will be at your expense.
    • You can read more about our Returns & Refunds.
  1. What is the best way to ask a question?
We'd love to hear from you about anything you've got to say or ask regarding Cotton Rose Boho and our products, so please drop us an email at sales@cottonroseboho.com. Or, you can interact with us on Facebook: Cotton Rose Boho or Instagram @cottonroseboho.
    • Postage costs will be at your expense.
    • You can read more about our Returns & Refunds.
  1. How can I use my discount coupon code?
If you're lucky enough to have a discount voucher then you can enter it on
the final section of the Check Out page to receive your savings.
  1. Can I get free Cotton Rose Boho goods?
Yes! Interact with us on Instagram and join the party on Facebook! We like to give away items and run competitions there from time to time.